The Online Backup Client software with version 5.5.5.x and below are as of May 1st 2012 out of support. This means we can no longer guarantee your backup service if this client is used. We strongly advice to upgrade to the latest version. Click here for the latest version of your software. Please make sure you have written down your User Name, Password and Encryption code. For the full instructions, please read the manual. If you have any questions or doubts, please do not hesitate to contact us.
Important: Out of Support Notification Client version 5.5.5.x and below
March 28, 2012
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Announcement, Backup Software Life Cycle | 
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Posted by Backup-Connect
How to: Create a System State Backup on a Microsoft Server 2008
January 22, 2010
This support document will guide you in how to create a System State Backup on a Microsoft Server 2008.
Please follow the instructions below:
Leave a Comment » | How to | Tagged: system state server 2008, systemstate, systemstate 2008, systemstatebackup, windows image | Permalink
Posted by soedamahh
How to: Backup/Restore Exchange Server 2007/2010 (64-bit)
January 26, 2010This document wil guide you in preparing online backup manager to backup or Restore a Microsoft Exchange Server 2007/2010.
Leave a Comment » | How to | Tagged: (64-bit), 32 bit, brick level, create a backup with Exchange Server 2007 (64-bit), exchange server 2007, exchange server 2010, individual mail, mail, MAPI, restore, server 2008 | Permalink
Posted by soedamahh
Downtime server Backup03 from 7th to 8th April 2012
April 10, 2012
Backup Server backup03 has been unavailable on April 7th from 10.00 until April 8th 11:00 CET+1. Backup jobs scheduled within that time have not been started. Although backup activity has resumed, Backup-Connect recommends customers to run full backups of MSExchange or MSSQL backups if these were scheduled on Saturday.
Leave a Comment » | Announcement | Tagged: backup03, downtime, missed | Permalink
Posted by soedamahh
No backup Reports sent
February 22, 2012On the Night of the 22nd of Ferbruary, there were no backup reports sent when a backup was finished. backup reports will be sent to you today after 10:00 a.m.
Leave a Comment » | Announcement | Tagged: backupreport, mail | Permalink
Posted by soedamahh
Problem Solving: No *tmp.log found for database (MS Exchange 2010 server backup)
January 17, 2012
When you perform a MS Exchange 2010 server backup (either full or transaction log), you receive the following message in the backup report:
“No *tmp.log found for database ‘Microsoft Exchange Server\Microsoft Information Store\SERVER\Mailbox Database’
Errors found while validating your backup files. Please run a full backup to correct the problem.”
Leave a Comment » | Solving problems | Tagged: circular logging, errors found while validating your backup files, MS Exchange 2010 server backup, no *.tmp.log found for database, server 2011, transaction log | Permalink
Posted by soedamahh
Announcement: Chatbox for Sales or Support available
November 23, 2011Backup-Connect can now be reached via Chat. If you have a question about Sales or Support, and you can not find your answer on this blog, you can reach the Backup-Connect team by starting a chat session on our website: http://www.backup-connect.nl/. Chat is also available on the Backup-Connect website of your country.
Click on the Chat logo on the bottom left corner of the page to start a session. Enter your name and subject and click ‘send’ to start a session.
You can also request the Backup-Connect team to call you, or send us an e-mail. Chat is available from 09:00 to 17:00 CET.
The Backup-Connect Team
Leave a Comment » | Announcement | Tagged: call, chat, contact, e-mail | Permalink
Posted by soedamahh
FAQ: Types of Databases that can be backed up.
November 22, 2011
Question:
What types of databases are you able to backup with Online backup Manager (Server Backup)?
Leave a Comment » | FAQ | Tagged: command line tool, database, Exchange, Lotus Notes, MS SQL, MySQL, Oracle | Permalink
Posted by soedamahh
Problem solving: Multiple Users starting scheduled backups (Windows)
November 22, 2011When you log on to a pc or server (all Windows versions) with different users, and create/start backups, multiple users will be registered in C:\[Installation Folder]\OBM\home.txt. This could cause the backup scheduler to either miss the backup, or start the same backup twice. This could lead to several error like:
Leave a Comment » | Solving problems | Tagged: 0x50d, access denied, checksum incorrect, double backups, home.txt, missed backup, multiple users, twice | Permalink
Posted by soedamahh
FAQ: Reset OBM/PCB password.
June 22, 2011In order to reset your password of OBM/PCB, you need to have your userid (BCxxxx), backupserver (backupXX.backup-connect.com) and an e-mail address.
Go to our website: http://www.backup-connect.nl/ and click the login button in the top right corner.
Select the correct backupserver and click on the ‘forgot password’ button.
In the following screen, enter your userid. Click request and the password will be sent to the same e-mail address which receives backup reports
You can also enter your e-mail address, however it must the same address which also receives backup reports.
A ‘hashed’ password will be sent to your mail. You can use this to log on to OBM/PCS and change your password. You can however not restore data with it. If you want to create another encryption key, please read the following document: http://support.backup-connect.com/2011/05/27/faq-create-new-encryption-key/
Leave a Comment » | FAQ | Tagged: change, encryption key, login, lost, Password, reset, userid | Permalink
Posted by soedamahh
FAQ: create a new encryption key
June 22, 2011In case of losing your encryption key, or any other security reason, you might want to change the encryption key of your data. An encryption key however is unique and changing it will cause you to be unable to restore previously backed up data.
You can create a new key by creating a new backupset with the same backupsource (in PCB you have to remove your old backupset first). If you want to use a key which is different than your password, select ‘custom’ . (Also see the encryption section in: http://support.backup-connect.com/2011/01/12/how-to-install-windows/).
If you reinstall the software (this is necessary for upgrading the software), it is important to remember your key well. After installation you will be prompted to enter a new encryption key. Use custom if your key is different from you password to prevent the backup from containing 2 keys.
To reset your password see: http://support.backup-connect.com/2011/05/27/faq-reset-password/
We would like to remind you that it is very important to keep a record of your password an encryption key.
Leave a Comment » | FAQ | Tagged: change, encryption key, login, lost, reset password, restore | Permalink
Posted by soedamahh
Problem Solving: Write on ‘Directory_Path\Backup_ID\(local)\*.bak.ADD’ failed, status = 112 (MS SQL database backup)
May 11, 2011When performing a MS SQL 2000, 2005 or 2008 database backup, the following error message is received in the backup report:
[Microsoft][ODBC SQL Server Driver][SQL Server]Write on ‘Directory_Path\Backup_ID\(local)\*.bak.YYYY-MM-DD-hh-mm-ss.ADD’ failed, status = 112. See the SQL Server error log for more details.
Leave a Comment » | Solving problems | Tagged: .bak, 112, 2005, 2008, disk space, FAT32, mssql server 2000, NTFS, temp folder, write on failed | Permalink
Posted by soedamahh
Problem Solving: Local Backup Error Index corrupted ‘C:\Backuptask\backupserver\UserID\Folder’.
May 11, 2011When performing a local backup of any type, the backup report can sometimes receive the following error or warning:
[BackupSetIndex.init]@371bed71 Index corrupted ”C:\Backuptask\backupserver\UserID\Folder’ Backup finished with error(s).
The message may suggest that there is a corrupt index, but actually there is a problem reaching the destination folder which is being set in the local backup setting. The problem can be caused by the following:
- There is a technical issue with the drive where data is being copied to. Check if there are no I/O errors (event viewer) and if there is sufficient free disk space. If this is a network drive it could be a network problem. You can also change the folder to another drive.
- If the destination folder is set on a networkdrive, insufficient permissions can also prevent data from being copied. This instruction will guide you in how to grant the online backup scheduler sufficient permissions: http://support.backup-connect.com/2010/01/26/backup-connect-online-backup-scheduler-cant-access-files/
Leave a Comment » | Solving problems | Tagged: administrator, destination folder, disk error, index corrupted, local backup, NAS, network drive, permissions | Permalink
Posted by soedamahh
Problem Solving: There is not enough space on the disk (where the temporary directory is located).
May 11, 2011
When you perform a MS Exchange backup, you can receive the following message in the backup report:
CExBackup::backupFile:WriteFile Path=\Temporary_Directory\Backup_ID\SERVER\Microsoft
Information Store\Mailbox Store (SERVER)\File: Error Number 0×70: There is not enough
space on the disk.
Leave a Comment » | Solving problems | Tagged: convert, disc, drive, error number 0x70, exchange database, FAT32, not enough space on the disk, NTFS, partition, temp folder, temporary directory, volume | Permalink
Posted by soedamahh
Problem Solving: [Error] [New mail] The system cannot find the file specified (unable to copy spam mail).
May 11, 2011When performing a exchange brick level backup on any Windows server, the backup report can sometimes receive the following error(s):
Leave a Comment » | Solving problems | Tagged: brick level, error new mail, item, mail level, mailbox, quarantine, spam, spamfilter, the system cannot find the file specified, virus scanner | Permalink
Posted by soedamahh
Problem Solving: CExBackup::backupService:HrESEBackupSetup: Error Number 0x50d
March 18, 2011When performing a MS Exchange server backup (any server type), the following error message is received in the backup report:
Error yyyy/mm/dd hh:mm CExBackup::backupService:HrESEBackupSetup: Error Number 0x50d
Leave a Comment » | Solving problems | Tagged: error number 0x50d, event, exchange server, microsoft exchange information store service, snapshot, volume shadow copy, VSS | Permalink
Posted by soedamahh
Problem Solving: Operating system error 5(error not found) (MS SQL database backup)
March 18, 2011
When performing a MS SQL database backup (any server type), the following error message is received in the backup report:
| * | Error | YYYY/MM/DD hh:mm | [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device \Temp_Directory\ Backup_ID\Server\File’. Operating system error 5(error not found). |
| * | Error | YYYY/MM/DD hh:mm | [Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG is terminating abnormally. |
| * | Error | YYYY/MM/DD hh:mm | Path “\Temp_Directory\Backup_ID\Server\File” does not exist! |
Leave a Comment » | Solving problems | Tagged: cannot open backup device, MSSQL server service, operating system error 5, temporary directory | Permalink
Posted by soedamahh
How to: Install Online Backup Manager for Linux/Unix/Solaris
February 23, 2011This document will guide you through the installation of Online Backup Manager on a Linux, Unix or Solaris OS.
Leave a Comment » | How to | Tagged: command line mode, download, guide, installation, linux, obm, Online backup manager, solaris, unix, update, x-windows | Permalink
Posted by soedamahh
How to: install Online Backup Manager or PC Backup (Windows)
January 12, 2011This document will guide you through the installation of Online Backup Manager or PC backup, on a Windows server or PC. The software version is 5.5.x.x.
Leave a Comment » | How to | Tagged: 5.5.7.0, download software, encryption key, file backup, installation guide, manual, quick start, server 2003, setup, Vista, Windows 7, XP | Permalink
Posted by soedamahh
Problem solving: Access is denied when performing backup on Vista/Windows 7/server 2008 junction points
December 23, 2010
When performing a file backup, the following warning or error message is received in the backup report:
Warn YYYY/MM/DD hh:mm “C:\Documents and Settings\NTFS_Junction_Point\Directory” Access is denied.
Or
Error YYYY/MM/DD hh:mm [Error][Updated File] File=”C:\Documents and Settings\NTFS Junction Point\Directory” Error=The process cannot access the file because it is being used by another process.
Leave a Comment » | Solving problems | Tagged: access denied, documents and settings, file backup, junction point, my documents, my music, server 2008, the process cannot access the file, Vista, Windows 7 | Permalink
Posted by soedamahh
Problem solving: No *.edb, *.stm or file Guid found for database (MS Exchange server backup)
December 23, 2010
When performing a MS Exchange server backup on any type of server, the following error message is received in the backup report:
Error No *.edb found for database ‘SERVER\Microsoft Information Store\First Storage Group\Mailbox Store’
And/or
Error No *.stm found for database ‘SERVER\Microsoft Information Store\First Storage Group\Mailbox Store’
And/or
File ‘Guid’ not found for exchange database ‘SERVER\Microsoft Information Store\First Storage Group\Mailbox Store’
Leave a Comment » | Solving problems | Tagged: .edb, .stm, database, full backup, Guid, ms exchange server | Permalink
Posted by soedamahh
How to: Configure In-File Delta for backing up large files
December 23, 2010This How to support document describes what in-file delta technology is and how in-file delta can be used to backup large database files (e.g. a 10GB Outlook.pst file or exchange database) without uploading the whole database file everyday. This feature is only configurable in Online Backup Manager (OBM).
Leave a Comment » | How to | Tagged: block size, configuration, database, delta ratio, differential, full backup, generation, in-file delta technology, incremental, infile delta, schedule | Permalink
Posted by soedamahh
